Scenario from a practical lesson of a sales technician – 14 scenario HAN01 – Czartajewnorway.edu.pl

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Scenario from a practical lesson

for the profession: COMMERCIAL TECHNICIAN

Qualification: Qualification HAN.01 -Conducting sales.

Class: III

Number of hours: 5 hours

Place of holding classes: Traffic circle Gumieniak W., Marciniak W. and Swajda P. General Partnership.

Topic of practical classes: Adheres to the principles of culture and ethics in the performance of professional tasks

Unit Themes:

Rules and procedures in the trade working environment
Rules of social intercourse in the work environment
Standards of customer service in the enterprise

OVERALL OBJECTIVE OF THE CLASS:

Formation of personal and social competencies necessary for the implementation of professional tasks.

OPERATIONAL OBJECTIVES:

The student can:

Apply the principles of culture and ethics in trade,
deal with stress,
Communicate effectively and assertively,
work in a group,

ACTIVITY OBJECTIVES:

Cognitive: Familiarizing students with the principles of personal culture and professional ethics
Educational: Students’ understanding of the impact of personal culture and professional ethics in the workplace
Educational: Creating proper ethical behavior in the work of a trader

IMPLEMENTATION METHODS:

Instruction
Practical exercises

TEACHING METHODS:

Analyze practical solutions during interview observation, documentation and compare them with the knowledge and skills acquired at school

TEACHING RESOURCES:

Multimedia presentations;
Teaching videos and e-resources;

FORM OF TEACHING:

Individual and group exercises