Scenario from a practical lesson of a sales technician – 16 scenario HAN02 – Czartajewnorway.edu.pl

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Scenario from a practical lesson

for the profession: COMMERCIAL TECHNICIAN

Qualification: HAN.02 – Conducting commercial activities

Class: IV

Number of hours: 5 hours

Place of holding classes: Traffic circle Gumieniak W., Marciniak W. and Swajda P. General Partnership.

Topic of practical classes: : Supports the customer in the use, products or services provided

Unit Themes:

Maintaining contact with the customer
After-sales activities

OVERALL OBJECTIVE OF THE CLASS:

Prepare to perform professional tasks related to after-sales activities.

OPERATIONAL OBJECTIVES:

The student can:

Provide the customer with information about after-sales activities
Encourage customer participation in loyalty programs and surveys

ACTIVITY OBJECTIVES:

cognitive: You will familiarize students with the after-sales activities used in the enterprise
Educational: Mastering the skill of maintaining contact with customers
Educational: Forming the competence of responsibility for the tasks performed.

IMPLEMENTATION METHODS:

Demonstration with explanation
Practical work

TEACHING METHODS:

Practical method in natural working conditions under the supervision of the practice supervisor

TEACHING RESOURCES:

Computer with software used in the enterprise, with Internet access
Prints and forms available at the company

FORM OF TEACHING:

Individual and group exercises