Scenario from a practical lesson of a sales technician – 10 scenario HAN01 – Czartajewnorway.edu.pl

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Scenario from a practical lesson

for the profession: COMMERCIAL TECHNICIAN

Qualification: Qualification HAN.01 -Conducting sales.

Class: III

Number of hours: 12 hours

Place of holding classes: Traffic circle Gumieniak W., Marciniak W. and Swajda P. General Partnership.

Topic of practical classes: Conducts a sales conversation

Unit Themes:

The process of selling goods
Sales talk
Types of customers

OVERALL OBJECTIVE OF THE CLASS:

Improve sales skills in practice

OPERATIONAL OBJECTIVES:

The student can:

conduct a sales conversation in accordance with the rules of a commercial enterprise
Serve customers in accordance with the principles of interpersonal communication and professional ethics,
Actively listen to the customer during a sales call,

ACTIVITY OBJECTIVES:

Cognitive: You will familiarize students with the customer service rules of a commercial enterprise
Educational: Mastering sales skills
Educational: Formation of ethical attitudes

IMPLEMENTATION METHODS:

Demonstration with explanation
Practical work

TEACHING METHODS:

Practical method in natural working conditions under the supervision of the practice supervisor

TEACHING RESOURCES:

Computer with software used in the enterprise,
Goods available at the trading company

FORM OF TEACHING:

Individual and group exercises